Frequently asked questions
Orders, files, pressing, delivery, returns. Short answers first, details after.
Orders
Can I order without creating an account?
Yes. Checkout accepts guest orders, and you can create an account afterwards with the same email address: the order is attached to it automatically, along with its tracking and its proof.
Can I change my order after paying?
As long as the press has not started, yes: write to us within two hours. For a custom deck, approving the proof is the point of no return, and that is stated explicitly at the time.
How do I track my order?
A tracking link is sent at every change of stage. It is also available from your account, in the order detail.
Files and printing
What resolution does my file need?
300 dpi minimum at print size, that is 2551 x 9602 pixels for a standard deck. The configurator works out the real resolution at the scale where you place your artwork, and warns you below the threshold.
Screen printing or digital printing?
Screen printing gives denser flat colour and two colours maximum. Digital renders gradients and photographs faithfully, with slightly less depth on flat areas. For line work, screen printing; for a photograph, digital.
How long do you keep my file?
Thirty days after your last change, then it is deleted. If you reorder the same creation from your account, we start again from the file archived with the order.
Pressing and lead times
How long does a deck last?
Between three and twelve months depending on how hard you skate. A rider out three times a week on street wears a board out in four to six months. In a bowl it lasts noticeably longer, since the wear comes from impacts rather than grinds.
Are your decks guaranteed against breakage?
No, and nobody seriously does: a deck is a wear part. Any manufacturing defect, though, delamination, an opening ply or a bubble under the print, is taken back and replaced, with no time limit.
What is the lead time for a custom deck?
A proof within forty-eight working hours of payment, then five to seven working days of pressing and drying from your approval. The clock does not run until the proof is approved.
Delivery
What are the delivery times and costs?
Items in stock ship within forty-eight working hours. Costs are worked out in the cart based on destination and shown before payment, never after.
Do you ship outside France?
Yes, across the European Union, including Switzerland and the United Kingdom. Outside the EU, local duties and taxes are the recipient's responsibility.
Returns
Can I return a custom deck?
No. A custom deck is pressed and printed one at a time from your file: it has no possible second life. That is the whole point of the proof, which gives you the exact result before we start.
And a deck from the catalogue?
Thirty days, provided it is unmounted and shows no sign of use. Return shipping is yours, the refund follows within five days of receipt.
What do I do about a manufacturing defect?
Send us two photographs at bonjour@paveboards.com. Delamination, an opening ply or a bubble under the print are taken back and replaced without argument and without a time limit.